On February 1st, the USCIS launched a newly redesigned Interactive Voice Response (IVR) system. When calling the USCIS toll-free National Customer Service Center (1-800-375-5283), you will hear a new series of interactive messages to help streamline your access to immigration information, case status, and customer service representatives. This system redesign is in response to USCIS customer feedback, so your feedback is important!
This IVR system will be available 24/7, with live assistance available Monday through Friday (8:00am to 8:00pm) within the continental United States. You can find more information on USCIS’ customer service options on their website!
Source of Information:
USCIS.gov, 1/30/14, Email Alert:
USCIS Launches Redesigned Interactive Voice Response System
Related Links:
USCIS website – see “Services” about half way through the page
USCIS online customer service tools – see this page for online tools that are available