The USCIS National Customer Service Center (NCSC) is introducing new public hours of operation for their toll-free number at 800-375-5283. Effective immediately, USCIS will eliminate Saturday hours of operation. Beginning April 1, the NCSC will be open from 8 a.m. to 6 p.m., Monday through Friday, in all four time zones in the contiguous United States. This adjustment will allow USCIS to better serve customers during peak contact hours and respond more quickly to customer needs.
As always, customers can check the status of their case, change their address, or submit an e-request 24 hours a day by visiting www.uscis.gov. In the coming months, USCIS plans to launch a number of additional customer service enhancements to further improve the quality of their customer service.
To summarize, the USCIS NCSC will be reducing their call in hours on their live customer service line, Monday through Friday by two hours and eliminating Saturday hours.
Source of Information:
USCIS.gov (3/22/13) News Alert:
USCIS Revises Public Hours of National Customer Service Center