USCIS Begins Implementing New Interactive Voice Response Telephone System

USCIS is launching a new Interactive Voice Response (IVR) telephone system for calls to the USCIS Contact Center. Interactive Voice Response (IVR) telephone system is a technology that allows a computer system to interact and communicate with humans using voice and phone keypad tones. The new telephone system will be available in both English and Spanish, but it is a limited roll-out across the country.

This new system will personalize the caller’s experience by:

  • Speak to the system rather than selecting keypad options;
  • Receive links for forms and information by email or text; and
  • Provide real-time feedback through an optional survey.

 

For more details: What is an Interactive Voice Response (IVR) system? Link to Answer

 

 

Source of Information:

USCIS (USCIS.gov), 5/18/20, News Alert:

USCIS Begins Implementing New Interactive Voice Response Telephone System

 

USCIS (USCIS.gov), 5/18/20, Web Page:

USCIS Contact Center

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